AgentLabs - AI Voice Calling Agents & Lead Intelligence SaaS Platform

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Required Third-Party APIs​

AgentLabs uses the following external services to enable Voice AI and call functionality. Please review the details below and create your accounts accordingly.

1. ElevenLabs (AI Voice Generation)
Used for: Converting chatbot replies into realistic human-like voice responses.

Recommended Plan: Creator Plan
Signup Link: https://try.elevenlabs.io/diploy

2. Twilio (Voice Calling)
Used for: Making outbound voice calls through the AgentLabs platform.
Pricing Includes: Fixed phone number rental + per-minute calling charges.

Pricing Reference: View Twilio Pricing
Signup Link: Sign up on Twilio

AgentLabs is a cutting-edge, enterprise-grade AI calling platform that merges Twilio’s reliable telephony infrastructure with ElevenLabs’ ultra-realistic conversational voice technology. Designed for businesses, agencies, and SaaS entrepreneurs, AgentLabs enables large-scale automated outbound and inbound calling with natural, human-like conversations that drive engagement and conversions.

Transform Your Voice Communications with AI-Driven Automation​

With advanced AI agents, flow-based automation, multi-language support, dynamic workflows, and real-time analytics, AgentLabs empowers teams to automate sales, support, surveys, reminders, and lead qualification at massive scale — 24/7.

Perfect For​

• Sales Teams: Automate outbound prospecting, follow-ups, and lead qualification.
• Customer Service: Handle high-volume support inquiries with conversational AI.
• Marketing Teams: Run personalized promotional voice campaigns.
• Survey & Feedback Collection: Conduct customer surveys through natural conversations.
• Appointment-Based Businesses: Automate reminders, confirmations, and scheduling calls.
• Lead Generation Agencies: Qualify and nurture leads around the clock.

Core Technologies​

• Twilio & Plivo: Enterprise-grade global telephony backbone.
• ElevenLabs & OpenAI Voice: State-of-the-art AI voice synthesis with human-like realism.
• Node.js: High-performance backend architecture.
• React: Fast, modern, responsive user interface.
• PostgreSQL: Scalable relational database for large datasets.

Why Multi-Language Support Matters​

AgentLabs includes built-in support for multiple languages, allowing businesses to run campaigns, support customers, and engage audiences across different regions without needing separate systems.

• Global Reach: Deploy calling campaigns in multiple regions instantly.
• More Conversions: Customers respond better when addressed in their preferred language.
• Localized Experience: AI agents sound natural, clear, and culturally appropriate with ElevenLabs.
• Perfect for International Businesses: Scale operations across diverse markets.

ElevenLabs & OpenAi Voice Integration – Human-Like AI Conversations​

AgentLabs is powered by ElevenLabs Conversational & OpenAI, delivering highly expressive, lifelike voices that feel human.

• Natural human-like speech with emotion and clarity.
• Real-time response streaming for fluid conversations.
• Diverse voice library across genders, accents, and tones.
• Personality control: Friendly, professional, formal, casual, etc.
• Stability & similarity settings for voice fine-tuning.
• Load-balanced API key pool for handling large call volumes smoothly.

Key Features​

Advanced Bulk Calling​

• CSV Import: Upload thousands of contacts instantly.
• Smart Scheduling: Schedule calls based on preferred time ranges.
• Concurrent Calling: Run multiple simultaneous calls at scale.
• Queue Management: Monitor pending, processing, and completed calls.

Intelligent AI Agents​

• Natural Conversations powered by ElevenLabs.
• Multiple Voice Options across different tones and styles.
• Customizable Personality (Friendly, Formal, Energetic, etc.).
• Temperature Controls for creative or deterministic responses.
• Pre-built System Prompt Templates for quick setup.

Knowledge Base (RAG) Management​

• Document Upload: PDF, DOC, TXT files.
• URL Integration: Train agents using website content.
• Custom Text Articles: Add brand-specific information easily.
• Context-Aware Responses: AI intelligently references stored knowledge.

Comprehensive Analytics​

• Real-Time Dashboard: Monitor campaign performance live.
• Success Metrics: Completion %, connection rates, drop-offs.
• Lead Qualification: Automatic Hot/Warm/Cold scoring.
• Sentiment Analysis: Positive/Neutral/Negative indicators.
• Call Duration Metrics and behavior insights.
• Trend Reports: Compare performance across weeks/months.
• Export as CSV or PDF.

Call Recording & Transcription​

• Automatic Recording for every call.
• AI Transcription for fast text conversion.
• Keyword Extraction for key topics.
• AI Conversation Summaries for quick review.
• Searchable Call History with powerful filters.
• Built-in Audio Player for playback.

Workflow Automation​

• Unlimited Campaigns with custom workflows.
• Dynamic Responses: AI reacts based on user answers.
• Webhook Support: Send data to your CRM or apps.
• CRM Integration Friendly through standard webhooks.

Smart Call Distribution​

• Time-based Routing for optimal calling windows.
• Load Balancing across multiple ElevenLabs keys.
• Status Monitoring: Pending, In-progress, Completed, Failed.
• Retry Management: Adjustable per campaign.

CRM & Integration Hub​

• Webhook Triggers: Call completion, agent responses, forms.
• Campaign Filtering: Decide which campaigns send events.
• Lead Updates: Sync qualification & sentiment automatically.
• Custom Endpoints: Connect to any third-party system.

Dual-Panel Architecture​

Super Admin Panel​

• User & Role Management
• Subscription & Pricing Control
• Credit Package Management
• Phone Number Pool Management
• ElevenLabs API Key Pool (Load Balanced)
• Global Analytics Dashboard
• System-wide Call Queue Monitoring
• Broadcast Notifications
• Platform Settings & API Credentials
• Universal Contact Database

User Panel​

• Campaign Management
• AI Agent Builder
• Knowledge Base Manager
• Voice Library (ElevenLabs)
• Contact Management with CSV Import
• Call History (recordings, transcripts, summaries)
• Analytics Dashboard
• Phone Number Purchasing
• Billing, Subscriptions & Credits
• Webhook Integrations
• Website Widgets
• Quick CRM

Flexible Subscription System​

• Stripe, Paypal, Razorpay, Paystack, MercadoPago Integration for global payments.
• Free & Pro Plans available.
• Credit-Based Billing for call minutes.
• Bonus Credits & Membership Controls.

Technical Specifications​

• OS: Ubuntu 20.04+, Windows Server 2019+, macOS 10.15+
• Node.js: v18+
• PostgreSQL: v14+
• RAM: 2GB+ (4GB recommended)
• Storage: 10GB minimum
• CPU: 2 cores or higher
• SSL Certificate: Required for secure webhooks

Tech Stack​

• Backend: Node.js, Express
• Frontend: React, Vite, TailwindCSS
• Database: PostgreSQL (Drizzle ORM)
• Process Manager: PM2
• Reverse Proxy: Nginx
• APIs: Twilio, OpenAI, ElevenLabs, 5 PGs (Stripe, Paypal, Razorpay, Paystack, MercadoPago)

Third-Party Services Required​

• Twilio & Plivo Account (for telephony)
• ElevenLabs & OpenAI Voice API Key (for voice synthesis)
• OpenAI API Key (for KB Embedding)
• Stripe, Paypal, Razorpay, Paystack, MercadoPago Account (for subscriptions & credits)

What’s Included​

• 100% open-source frontend & backend
• Complete installation & configuration guide
• 6 months support included
• Flow templates, voice templates, and prompt presets

User Interface Highlights​

• Modern, responsive UI/UX
• Dark Mode Ready
• Charts & Graphs for insights
• Real-time updates without reloads
• Advanced search & filters
• Bulk actions for efficient management
• CSV/PDF export options

Security Features​

• SSL/TLS Encryption
• Role-Based Access Control
• Secure Session Handling
• Encrypted API Keys
• Signed Webhooks
• SQL Injection Protection
• Password Hashing
• CORS Restrictions

Use Case Examples​

• Sales Outreach: Qualify leads and book demos automatically.
• Customer Surveys: Collect satisfaction & feedback data.
• Appointment Reminders: Reduce no-shows effectively.
• Lead Qualification: Identify hot prospects instantly.
• Event Invitations: Invite thousands with personalized calls.
• Payment Reminders: Automate collection reminders.

Why Choose AgentLabs?​

For Businesses​

• Reduce operational costs
• Scale instantly to thousands of calls
• 24/7 automated operations
• Consistent, high-quality customer experience
• Insights from analytics & reporting
• Deploy new campaigns in minutes

For Developers​

• Clean, modern codebase
• API-first architecture
• Easy customization and extension
• Rich documentation
• Self-hosted with full control

AgentLabs - AI Voice Calling Agents & Lead Intelligence SaaS Platform 5.4.5

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