hTech AI Ticket Assistant

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Bring next-generation AI automation, accuracy, and efficiency to your support team.​

The hTech AI Ticket Assistant is an advanced WHMCS addon that uses artificial intelligence to help technicians respond to support tickets faster, more consistently, and with dramatically less effort. Designed for hosting providers, SaaS companies, and any WHMCS-based business, this module integrates deeply into your support workflow, augmenting your team without replacing them.
With smart automation, real-time intelligence, and full administrative control, hTech transforms WHMCS support into a high-performance, AI-driven operation.

Availability Notice​

Current Availability

• BYO (Bring Your Own OpenAI API Key): Available Now

Coming Soon

• Hosted GPT-5.1
• Hosted GPT-5.2

Hosted plans will become available once OpenAI officially releases these models for third-party hosting and proxy use. Until then, the module operates exclusively in BYO mode.

Key Features​

AI-Drafted Ticket Replies​

Automatically generate high-quality replies based on the customer's message, your SOPs, KB articles, and historical context.

• Context aware
• Follows your SOP instructions
• Uses your knowledgebase
• Supports Suggest Mode and Auto-Reply Mode
• Always editable before sending

SOP-Driven Intelligence​

The AI reads and applies your Standard Operating Procedures, including:

• Troubleshooting workflows
• Internal policies
• Company-specific practices
• Escalation procedures

This ensures replies remain consistent with your business standards.

Knowledgebase Awareness​

The assistant automatically learns from:

• WHMCS knowledgebase articles
• Internal documentation
• Historical ticket patterns

Replies improve over time and stay aligned with your real-world content.

Department-Level Controls​

Enable and configure AI independently per department:

• Off
• Suggest Replies Only
• Auto-Reply
• Use KB / Disable KB
• Use SOPs / Disable SOPs
• Max AI Calls Per Ticket
• Custom sign-off

You maintain full control over where and how AI is used.

Analytics and Usage Dashboard​

Monitor AI activity in real time:

• Usage statistics
• Token consumption (BYO mode)
• Cost estimates
• Department-level insights
• Response time improvements

Ticket Insights, Sentiment Analysis, and Flags​

Each ticket is analyzed for:

• Customer sentiment
• Escalation indicators
• Urgency levels
• Refund or cancellation intent
• Abuse, security, or legal language

This allows teams to prioritize tickets intelligently.

Delay and Queue System​

Create natural, human-like response timing:

• Configurable reply delays
• Cron-based processing queue
• Per-ticket AI disable option
• Prevents instant bot-like replies

Agent Assist Panel​

Support agents receive:

• AI-generated draft replies
• Knowledge-based hints
• Smart internal notes
• Quick-insert responses

Agents stay in control while working faster.

Knowledge Engine Suggestions​

The module automatically identifies:

• Missing knowledgebase articles
• SOP improvement opportunities
• Ticket trends
• Department-level optimization insights

Admins can review, approve, or dismiss suggestions.

Licensing & BYO (Bring Your Own Key)​

What the BYO Plan Includes​

The BYO plan licenses the hTech AI Ticket Assistant software itself, not the AI usage.
You receive:

• Full module license
• All automation features enabled
• SOP and Knowledge Engine
• Queue system, analytics, and logging
• Updates and ongoing development
• WHMCS native licensing
• ionCube-protected distribution

AI usage is billed directly to your OpenAI account.

FAQ – Bring Your Own OpenAI Key​

Why is there a cost if I use my own OpenAI API key?​

The subscription covers the software platform, not the AI tokens.
Even in BYO mode, the module provides:

• Ticket automation logic
• SOP and KB enforcement
• Queue processing and delays
• Sentiment analysis and insights
• Admin controls, logging, and analytics
• Ongoing updates and support

Your OpenAI key simply supplies the AI responses.

Do you store or proxy my OpenAI API key?​

No. Your API key is stored securely in your WHMCS installation and used only for your system.

Can I switch to a hosted plan later?​

Yes. Once hosted GPT-5.1 and GPT-5.2 plans are released, you will be able to switch without reinstalling the module.

Compatibility​

• WHMCS 8.x
• PHP 7.4 through 8.4
• ionCube Loader 14+

Ideal For​

• Web hosting providers
• VPS and dedicated server providers
• SaaS companies
• MSPs and IT service desks
• Any business using WHMCS for customer support

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